El Mehdi CHEDDADI

Audited over 50,000 monthly Salesforce records, consistently resolving 20+ discrepancies per month and increasing data accuracy by 25% while ensuring PIPEDA compliance.

Implemented validation checklists for 300+ high-risk cases monthly, rigorously ensuring PIPEDA-compliant data integrity and mitigating risks.

Served as a recognized Subject Matter Expert for Salesforce workflows, developing and implementing bilingual (FR/EN) documentation and protocols adopted team-wide.

Pioneered Québec's first bilingual drafting framework, reducing errors by 30% and successfully scaling the solution across 7 operational teams.

Accelerated new hire onboarding by 50%, training 7 individuals within 4 weeks, which directly contributed to a 40% backlog reduction and maintained 100% SLA compliance.

Ensured 100% accuracy of customer records and achieved zero PIPEDA violations through rigorous weekly audits and proactive data management.

Translated complex banking processes into clear, plain-language French and English guides, directly improving customer satisfaction scores by 10%.

Developed and delivered comprehensive training on CRM systems (Pipedrive) usage, creating company-wide adopted training materials that improved staff proficiency.

Reorganized over 200 CRM records, enhancing data retrieval speed by 30% and significantly improving overall operational efficiency.

Processed over 50 error-free SAP entries monthly, consistently ensuring GAAP compliance for financial transactions.

Contributed to precise vendor record maintenance, improving supplier data accuracy by 20% through diligent data entry and verification.